​Welcome to The Candle Foundry ("the Website"). These terms and conditions govern your use of the Website. By accessing or using the Website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using the Website.

 

Use of the Website

 

• You must be at least 18 years old to use the Website and place orders for our products.

• You agree not to use the Website for any unlawful or unauthorised purposes.

• You may not modify, copy, or distribute any content from the Website without our prior written consent.

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Product Orders and Sales

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• Product Descriptions: We strive to provide accurate product descriptions, but we do not warrant that the product descriptions are error-free or complete.

• Pricing and Payments: Prices are listed in [currency], and payment must be made at the time of the order. 

• Order Acceptance: Your order is an offer to purchase our products, and we reserve the right to accept or decline your order at our discretion.

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Intellectual Property

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• All content on the Website, including images, text, logos, and designs, is the property of The Candle Foundry and protected by copyright and other intellectual property laws.

• You may not use any content from the Website without our prior written consent.

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Shipping and Returns

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• Shipping: We will deliver products to the address provided during the checkout process. Shipping costs and delivery times may vary depending on the location.

• Returns and Refunds: Please note that your candle order will require 2-3 days to be created. Then posted the next working day. We take pride in making each order to your specifications, and as such, we cannot accept refunds. Thank you for your understanding and support of The Candle Foundry!

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Limitation of Liability

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• The Candle Foundry shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the Website or the purchase of our products.

• We do not guarantee the availability or accuracy of the Website at all times.

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Changes to Terms

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• We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the Website.

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Privacy Policy

 

​This policy explains how we collect, use, and protect your personal information when you visit and interact with our Website.

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Information Collected

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Personal Information:

 

• We may collect personal information such as your name, email address, shipping address, and payment information when you place an order on our Website.

• Cookies and Usage Data: We may use cookies and similar tracking technologies to collect usage data and improve your browsing experience.

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Use of Information

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• We use the collected information to process and fulfill your orders, communicate with you, and improve our services.

• Your email address may be used to send you updates, promotions, and other marketing materials, but you can opt-out at any time.

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Sharing of Information

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• We do not sell, trade, or share your personal information with third parties without your consent, except for the purpose of order fulfillment and shipping.

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Security Measures

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• We implement security measures to protect your personal information from unauthorised access or disclosure.

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User Rights

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• You have the right to access, correct, or delete your personal information. Please contact us to exercise your rights.

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​Cookies and Tracking Technologies

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• We use cookies to enhance your user experience and analyze website traffic. You can modify your browser settings to disable cookies.

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​Policy Changes

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• We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Website.

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Contact Information

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If you have any questions or concerns about our Terms and Conditions or Privacy Policy, please contact us at thecandlefoundry@gmail.com

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